FAQ

HOW MUCH DO THE LOCK GUYS CHARGE?

All jobs are different prices depending on parts and labour. We do not charge by the hour so whatever we quote for a job will be the price no matter how long we are at your property for.

HOW DO I PAY THE LOCK GUYS?

We take cash and all major credit and debit cards.

CAN I HAVE A FREE QUOTE?

All quotes we provide are free of charge and you are not obligated to decide on the spot if you would like to go ahead with our services. 

DO THE LOCK GUYS CHARGE VAT?

We are not VAT registered and therefore do not charge you VAT, this is great as it keeps your costs down and you have no extra charges at the end of the job.

WILL I GET A GUARANTEE?

All of our work comes with a 12 month guarantee. This includes all parts and labour.

how soon can you reach me?

We aim to be to you within 30 minutes, unless a better time is more convinient. If that is the case we will get you booked in when best suited for you.

can you open or repair my locks?

Yes we will always aim to repair your locks if possible to keep your costs down. This is why we always aim to open your locks using non-destructive techniques.

can i choose a lock?

Yes you can choose from many different style locks as well as different levels of security locks. 

can you come at a time that suits me?

Yes we can arrange a day and time that suits you. whether that be a weekday or weekend. We work 365 days of the year so will always be able to get the best date for you.

can you advise me on security?

Yes we can advise you on the current security level of your home or workplace and also offer our expert knowledge of what could be done to further enhance your security.

are your locks "british standard" or insurance approved?

Yes we stock locks that conform the British Standards. Please advise us if you need your locks to be insurance compliant. We always advise all your locks are insurance approved as this can default your insurance if they are not.

can you tell me the names of the locksmiths that will attend my property?

The names of the locksmiths that will attend your property will be either Charlie or Steven. We are local independent locksmiths and not part of a national company.

do you carry id?

Yes we both carry photo ID so please do not hesitate to ask to see them if this makes you feel more comfortable. We are both police checked for peace of mind.

can you come out at night?

Yes we are on call 24 hours a day, 365 days of the year.

do we offer commercial locksmith services?

Yes we offer both residential and commercial locksmith services.

will i need a return visit to my property?

There are some circumstances where we will need to make a return visit to your property. This may be due to a certain part needing to be ordered in. This is very rare as we stock a large variety or parts. If we do need to make a return visit, do not worry you will not be charged twice.

i have just moved in, can you change my locks?

Yes we can. We can attend your new property to change or upgrade your locks accordingly. This way you have piece of mind your the only one with keys to your new property.